Digital Services & Support under (FCTEP) – 1 Month Job-Oriented Training Booklet [ Theory + Video ]
Learn Digital Services, Support Customers & Start Your Online Career
Become a Certified Digital Services & Support in 30 Days
👉 Limited Seats – Apply Now
WEEK 1 – DIGITAL BASICS
1. Introduction to Digital Services
Theory:
Digital services are services provided through the internet using computers or mobile devices. These include online payments, email, websites, and apps.
Examples:
-Online banking
-Email services
-Government portals
🎥 Learn More:
https://www.youtube.com/watch?v=sVJc4ocGa6Y
2. Internet & Browser Basics
Theory:
Internet is a global network that connects millions of devices. A browser is software used to access websites.
Popular Browsers:
-Google Chrome
-Microsoft Edge
🎥 Learn More:
https://www.youtube.com/watch?v=G91s61R4qhs
3. Email Basics
Theory:
Email is a digital method of sending messages and files.
Uses:
-Communication
-Document sharing
-Business use
🎥 Learn More:
https://www.youtube.com/watch?v=Wrm8FvwrWHU
WEEK 2 – ONLINE SERVICES
1. Digital Payments
Theory:
Digital payments allow money transfer using mobile or internet.
Examples:
-UPI
-Net Banking
-Wallets
🎥 Learn More:
https://www.youtube.com/watch?v=229QbEiFKj8
2. Government Online Services
Theory:
Many government services are available online for convenience.
Examples:
-PAN Card
-Aadhaar services
-Online certificates
🎥 Learn More:
https://www.youtube.com/watch?v=2D3SHLP_7vI
3. Online Forms & Applications
Theory:
Online forms are used to apply for jobs, services, and registrations.
Steps:
-Fill details
-Upload documents
-Submit form
🎥 Learn More:
https://www.youtube.com/watch?v=h6OOMyOc_ak
WEEK 3 – DIGITAL TOOLS
1. MS Word Basics
Theory:
MS Word is used to create documents like letters, resumes, and reports.
🎥 Learn More:
https://www.youtube.com/watch?v=2MCmnr2L50o
2. MS Excel Basics
Theory:
Excel is used for data management, calculations, and reports.
🎥 Learn More:
https://www.youtube.com/watch?v=wbJcJCkBcMg
3. Google Drive & Cloud Storage
Theory:
Cloud storage allows you to store files online and access them anywhere.
🎥 Learn More:
https://www.youtube.com/watch?v=luH4t1kZ5CA
WEEK 4 – DIGITAL SUPPORT & SERVICES
1. Online Customer Support
Theory:
Helping customers through chat, email, or call using digital platforms.
🎥 Learn More:
https://www.youtube.com/watch?v=CrhZ952559M
2. Social Media Handling
Theory:
Managing platforms like Facebook, Instagram for business or communication.
🎥 Learn More:
https://www.youtube.com/watch?v=t09ECV6VhTE
3. Basic Cyber Security
Theory:
Protecting data and systems from online threats.
Tips:
-Use strong passwords
-Avoid unknown links
-Install antivirus
🎥 Learn More:
https://www.youtube.com/watch?v=inWWhr5tnEA
🎉 Congratulations!
Congratulations on the successful completion of your training!
You have now completed the FloraTech Digital Services & Support Training Program and gained essential digital skills for today’s world.
🎓 CERTIFICATION
After passing the assessment test, you will become a
FloraTech Certified Digital Services & Support Executive
Best Wishes for Your Bright Future! – Team FloraTech Network