Tech Support

IT Support Technician Program under (FCTEP) ā€“ 1 Month Job-Oriented Training

Become a Certified IT Support Technician in 30 Days

Practical Training | Live Support | Job-Ready Skills 

šŸ‘‰ Limited Seats ā€“ Apply Now

About the Program

The FloraTech Certified Training & Employment Program (FCTEP) is a practical, industry-focused course designed to prepare students for real-world IT support roles.

This program covers:
-Computer fundamentals
-Troubleshooting
-Networking
-Remote support tools
-Customer handling

šŸŽÆ No prior technical experience required

šŸ“… Course Structure

šŸ–„ļø Week 1 ā€“ Computer Basics
-Computer fundamentals
-Hardware (CPU, RAM, Storage)
-Windows OS basics

šŸ› ļø Week 2 ā€“ Troubleshooting
-Common computer problems
-Slow system fixing
-Software installation

šŸŒ Week 3 ā€“ Networking
-Internet basics
-IP address
-WiFi/router setup

šŸŽ§ Week 4 ā€“ Real Support Training
-Remote tools (AnyDesk, TeamViewer)
-Ticket system
-Customer handling

šŸ”§ Practical Training Includes

āœ” Windows installation āœ” MS Office & software setup āœ” Virus removal āœ” WiFi configuration āœ” Remote desktop support āœ” Live problem solving

šŸŽÆ Skills You Will Gain
-IT troubleshooting
-System maintenance
-Networking basics
-Remote support handling
-Professional communication
šŸŽ“ Certification:
FloraTech Certified User Support Technician (FCTEP)

Apply Now

FloraTech Network ā€“ Training Booklet [ Theory + Video ]

Course Overview

This course provides practical IT skills including troubleshooting, networking, and real customer support.

WEEK 1: COMPUTER BASICS

1. Computer Fundamentals

Theory:
A computer is an electronic machine that takes input, processes it, and gives output. It helps in storing and managing data.

Main Parts:
-Input ā†’ Keyboard, Mouse
-Process ā†’ CPU
-Output ā†’ Monitor

šŸŽ„ Learn More:
https://www.youtube.com/watch?v=eEo_aacpwCw

2. Hardware Basics (CPU, RAM, Storage)

CPU (Central Processing Unit):
-Brain of computer
-Performs calculations and executes instructions

RAM (Random Access Memory):
-Temporary memory
-Data is lost when power is off

Storage (HDD / SSD):
-Permanent memory
-HDD = slower, SSD = faster

šŸŽ„ Learn More:
https://www.youtube.com/watch?v=8XFtIxyOCvo

3. Operating System (Windows Basics)

Theory:
Operating System (OS) is software that controls hardware and allows users to interact with the computer.

Examples:
-Windows
-Linux

Functions:
-Memory management
-File handling
-Device control

šŸŽ„ Learn More:
https://www.youtube.com/watch?v=fkGCLIQx1MI

WEEK 2: TROUBLESHOOTING

1. Troubleshooting Method

Theory:
Troubleshooting is the process of identifying and fixing problems in a computer.

Steps:
-Identify problem
-Find cause
-Apply solution
-Test result

šŸŽ„ Learn More:
https://www.youtube.com/watch?v=tKrkoxrY2wc

2. Common Computer Problems

Examples:
-Computer not starting
-Slow performance
-Software crash

Causes:
-Low RAM
-Virus
-Hardware issue

šŸŽ„ Learn More:
https://www.youtube.com/watch?v=EOnI3S6-nNk

3. Software Installation

Theory:
Installing software means adding new programs to your computer.

Steps:
-Download software
-Run setup file (.exe)
-Follow instructions
-Complete installation

šŸŽ„ Learn More:
https://www.youtube.com/watch?v=Z2mF3dX5H6E

4. Windows Installation

Theory:
Installing Windows OS helps run the computer system properly.

šŸŽ„ Learn More:
https://www.youtube.com/watch?v=Hav4fYoG0vA

WEEK 3: NETWORKING

1. Networking Basics

Theory:
Networking means connecting computers to share data and resources.

Types:
-LAN ā†’ Local network
-WAN ā†’ Internet

šŸŽ„ Learn More:
https://www.youtube.com/watch?v=_IOZ8_cPgu8

2. IP Address

Theory:
An IP address is a unique number given to each device on a network.

Example:
192.168.1.1

šŸŽ„ Learn More:
https://www.youtube.com/watch?v=8npT9AALbrI

3. WiFi / Router Setup

Theory:
Router connects internet and shares it with devices.

Steps:
-Connect router
-Open settings (192.168.1.1)
-Set name & password

šŸŽ„ Learn More:
https://www.youtube.com/watch?v=_n5RPVlwnwU

WEEK 4: REAL SUPPORT TRAINING

1. Remote Support Tools

Theory:
Remote tools allow you to control another computer from a different location.

Tools:
-AnyDesk
-TeamViewer

šŸŽ„ Learn More:
https://www.youtube.com/watch?v=R2h48l4-nxg&t=355s

2. Ticket System

Theory:
A ticket system is used to track customer issues and solutions.

Includes:
-Ticket ID
-Problem
-Status
-Solution

šŸŽ„ Learn More:
https://www.youtube.com/watch?v=UGhcB02FgbU

3. Customer Handling

Theory:
Good communication is important in IT support.

Rules:
āœ” Be polite
āœ” Listen carefully
āœ” Explain simply

šŸŽ„ Learn More:
https://www.youtube.com/watch?v=tn0veQ7_stI&t=345s

šŸŽ‰ Congratulations!

Congratulations on the successful completion of your training!

You have now completed the FloraTech IT Support Technician Program (FCTEP) and gained valuable knowledge and practical skills in:
āœ” Computer Fundamentals
āœ” Troubleshooting
āœ” Networking
āœ” Remote Support
āœ” Customer Handling

Certification

 After passing the assessment test, you will become a
FloraTech Certified User Support Technician

Best Wishes for Your Bright Future! ā€“ Team FloraTech Network

Verify Your Certificate